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Community Resources

Links to Health Organizations:

Onondaga County Department of Health

Oswego County Department of Health 

Delaware County Department of Health 

New York State Department of Health

CDC

WHO

Upstate Medical University has introduced an online COVID-19 assessment test that can be found here

Physical and Mental Health (State & County) Numbers:

Upstate Triage Hotline: 315.464.3979 - for more information on this hotline see Upstate's news announcement here

Delaware County Resources: Basset COVID-19 hotline at 607.547.5555 or visit UHS Virtual self-check found here

Oswego County COVID-19 Hotline: 315.349.3330

   Oswego County has established Youtube videos for daily updates that can found here

New York State Novel Coronavirus Hotline operated 24/7: 1.888.364.3065

New York State Mental Health Hotline: 1.844.863.9314, this is a free service 

St. Agatha Breast Health Support: 315.418.0164

Phsyical and Mental Health (Other) Numbers: 

ARISE is offering telehealth visits via telephone or video chat, they can be reached at the following numbers:

    Syracuse: 315.472.3172

    Auburn: 315.255.3447

    Oswego: 315.342.4088

    Fulton: 315.887.5156

Call 1-800-273-8255 for the National Suicide Prevention Lifeline

Text HOME to 741-741 for Crisis Text Line

Call 1-800-985-5990 or text TalkWithUs to 66-746 for the Disaster Distress Hotline

Call 1-866-488-7386, text START to 678-678 or click here to chat with The Trevor Project (for LGBTQ youth)

Liberty Resources: 315.498.5961 or 315.281.0500 for the mobile crisis team

Service Numbers:

United Way Resource Line: 211

Onondaga County Senior, Adult, and Healthcare Worker Help Hotline: 315.218.1987

Huntington Food Pantry: 315.744.5951

Onondaga County Veteran Service Agency is available Monday-Friday, 8:30 a.m. - 4:30 p.m., 315.435.3355

Onondaga County Department of Social Services: 315.435.2700

Volunteer Lawyer Project (Onondaga County): 315.471.3409 is still taking calls for assistance at this number even though their offices closed. 

Central New York Food Bank can be reached at 315.798.5700, Monday - Friday 8:00 a.m. - 4:30 p.m.

    Food Sense has been suspended for April

La Liga Language Service: 315.466.6608

La Liga Information & Services: 315.475.6153

Domestic and Sexual Violence Resources: 

Vera House 24/7 Hotline: 315.468.3260

La Liga Domestic and Sexual Violence Crisis & Support Line: 469.373.7559

New York State Domestic and Sexual Violence Hotline: 1.800.942.6906

Call 1-800-799-7233 or text LOVEIS to 22-522 to connect with The National Domestic Violence Hotline. You can also chat with someone here

The National Domestic Violence Hotline provides assistance for those with hearing impairments videophone, Monday - Friday, 9:00 a.m. - 5:00 p.m. via 1.855.812.1001 or deafhelp@thehotline.org

National Sexual Assault Hotline via chat or 1.800.656.4673

Daycare Numbers: 

Child Care Solutions (daycare for essential workers in Onondaga County): 315.446.1220

Animal Cracker Day Care: 315.699.6062 (Clay, NY)

Volunteer Numbers: 

Volunteer CNY: 315.428.2229

Links to Resources

New York State SNAP

New York State Unemployment Insurance 

Office for People with Developmental Disabilities 

Autism Science Foundation

Darkness to Light Protecting Children Training, free for families. 

The National Child Traumatic Stress Network has created a guide for families to help children cope during the virus. 

Zero to Three has also provided a guide for families. 

New York State Homes and Community Resources is answering about housing regulations during the virus. 

Headspace is offering some free meditations. 

Links to Food Resources

CNY Restaurants providing free or reduced meals.

Grocery store changes to operational hours including announcing hours specifically for seniors. 

Business Supporting the Community:

Comcast has announced a new policy for at least the next 60 days:

  • Will offer Xfinity Wi-Fi free to all Xfinity internet users
  • Will make all hotspots available even to non-Xfinity subscribers
  • Data plans will be paused for all customers and unlimited data available starting today
  • If customers cannot pay their bills during this time, they can contact the company for advice on flexible payment options. No disconnects or late fees will take place for those who contact Comcast
  • Low-income families who are in an area with Comcast service can sign up for their Internet Essentials plan, new customers are eligible for 60 days of free service. The service is normally provided at $9.95/month and will see an increase in speed

Charter recently announced that it will provide 60 days of free Wi-Fi to those who currently do not have internet but have children enrolled in K-12. This program will start on Monday and families are encouraged to call 1-844-488-8395 to learn more and sign-up. In addition to this, they will also be opening their public hotspots for usage across their service areas.

National Grid and other utility companies at the request of Gov. Cuomo will not pursue disconnect notices as we deal with the Coronavirus, a link to that announcement can be found here.  

Verizon has also announced that it will work with existing customers and small business during this time, their announcement can be found here

AT&T suspending the termination of wireless, home phone or broadband service when customers can't pay their bills because of coronavirus disruptions. The company is also waiving related to late fees. It is also providing free access to its public WiFi hot spots. The company also said its consumer home internet wireline customers and fixed wireless internet customers would receive unlimited data. 

T-Mobile is providing unlimited data to all current customers who have plans with data for the next 60 days. It will also provide additional data to mobile hotspot users.

Enterprise has reduced the minimum age for renting a car to 18 through May 31 "to make it easier for students to get home to their families" due to the suspension of college courses.

Syracuse Hospital Visitor Policy Updates:

St. Joseph’s: The only exceptions to the prohibition are scheduled procedures, the mother-baby unit, end-of-life care, and its emergency department. They have also begun to screen all walk-in and arriving by ambulance patients outside of the Emergency Department. 

Crouse: Patients in these areas are allowed only one visitor: surgical services, emergency department, Miron cardiac center, maternity center, interventional suite/neuro IR. Other exceptions are comfort care patients and the neonatal intensive care unit (parents only). Visitors with respiratory symptoms, fever, cough or other flu-like symptoms or children under 15 are not allowed.

Upstate: Adult impatiens are not allowed visitors, except in special circumstances such as end-of-life care and critically ill patients. Surgical and ambulatory patients are allowed, one healthy companion. Only parents and guardians are allowed to visit pediatric patients. Other visitors will be permitted at the discretion of the attending physician or administrative supervisor. Visitors experiencing cough, sore throat, fever, or any other flu-like symptoms are not permitted, nor are children under 18. Visitors with symptoms will not be permitted to enter the ER unless they are the only parent, guardian or health care proxy of the patient. 

Additional Updates and Resources:

Syracuse Parks and Rec. on March 19th announced that playgrounds and exercise equipment are closed effective immediately to help reduce the spread of COVID-19. Parks and trails will remain open for cycling, walking, and running.

CNN has started a podcast, Coronavirus Fact vs Fiction with Dr. Gupta that can be accessed here.  

Dog and Cat Food Supplies:

The Kia Foundation is working to support the need for pet meal delivery, information can be found here

For more resource information and COVID-19 graphics visit our Dropbox and our Facebook page.